Terms & Conditions
1. Introduction
Welcome to Victorians Hub. These Terms & Conditions govern your use of our website and the purchase of products from our store. By accessing or using our website, you agree to comply with and be bound by these terms.
2. Use of the Website
- Eligibility: You must be at least 18 years old to use our website and make purchases.
- Account: You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer.
3. Product Information
We strive to provide accurate product descriptions and pricing. However, we do not warrant that the descriptions or other content on the website are accurate, complete, reliable, current, or error-free.
4. Orders and Payment
- Order Acceptance: We reserve the right to refuse or cancel any order for any reason, including product availability, errors in product or pricing information, or issues identified by our credit and fraud prevention department.
- Payment: Payment must be made at the time of purchase. We accept various payment methods, including credit/debit cards and PayPal.
5. Shipping and Delivery
Please refer to our Delivery Policy for detailed information on shipping methods, costs, and delivery times.
6. Returns and Cancellations
Please refer to our Cancellation Policy for detailed information on order cancellations, returns, and refunds.
7. Limitation of Liability
Victorians Hub shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our website or products.
8. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of [Your Country/State]. Any disputes arising from these terms will be resolved in the courts of [Your Country/State].
9. Contact Us
If you have any questions about these Terms & Conditions, please contact us at: Email: support@victorianshub.com
This is a sample page.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.
